Returns & Exchanges Policy
What is your cancellation policy?
Cancellations must be made within 24 hours of order placement. Send us an email at [email protected] within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the producing reason. Please note that our products are made to order hence all customers should be aware of this before concluding an order.
What is your warranty policy?
We use the industry leading machines and the best in world coating and finishing process, this allows us to stand 100% behind our product. We offer across our product lines a 100% satisfaction guarantee . If for any reason you are not happy with your purchase, we will do everything we can to get that smile back on your face. We want you to feel at ease and be confident that the product that you would be receiving would be world class and an absolutely stunning piece of art.
Products manufactured by Canvas are warranted against defects of materials and workmanship. Any product found defective will be replaced without charge when the product is returned to us. Please email us ([email protected]) with submitting all evidence to clarify product error (the photos of product error and shipping label). After reviewing, we will notify you of next steps. Without proof of defect/purchase, the item cannot be replaced. This warranty applies only to new products sold at retail value and to the original purchaser within 30 days after your item received.
Our warranty does not cover:
Fabric tearing or ripping by sharp or foreign objects;
Damage from animal chewing;
Fabric fading due to hanging in inappropriate conditions such as rainy, mold, damp room
Damage caused by abuse, misuse, flood, fire, earthquake or other external causes.
Ohcanvas Store reserves the rights to reject any case that do not fulfill any of above stated requirements.
Ohcanvas Store reserves the right to amend this policy at any time.
What is the return & exchange policy?
Our store does not accept Returns or Exchanges, once an item has been received in normal condition it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
The print quality is blurry.
We sent the wrong item – size, style, color.
Parcels that are lost in transit (more than 14 days from the latest updated day in tracking link).
Measurements are provided on each product’s description to help you get a more accurate fit. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit you.
We do not accept returns or refunds if a customer changes their mind after receiving their order(s).
Note: Ohcanvas Store will not be held liable to any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
In most cases, we will replace your order if there is a problem such as a defect or broken in transit. Our process takes 2-5 business days to produce as we need to check for defects before shipping.
If your product is damaged or defective, please kindly email us with the subject line “Return: Damaged or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we receive your information and it is sufficient, we will reship a new one within 7-14 business days.