support@zalooo.com
support@zalooo.com

Shipping Info and FAQs

What are the estimated delivery times on my orders?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 7-10 business days of payment.
- After processing and leaving the warehouse, items usually take between  7 and 14 business days to arrive at their destination .

- We will notify to you by email when your items have been shipped.

When will I receive tracking information on my orders?

We provide tracking numbers for all orders.

Your tracking numbers may take up to 7 – 10 days after an order has been processed for tracking data to show.

Tracking numbers will be automatically sent to you via the email provided in our system.

Why isn't the tracking data showing on my tracking number?

Tracking numbers may take up to 7 - 10 days after an order has been processed for tracking data to show.

You can track your order via below link: http://17track.net

If it has been more than 7 -10 days your tracking data is still not showing, please email us at support@zalooo.com.

Do you have sizing charts for your products?

Yes, we provide detailed sizing charts along with a product description. If you want to learn more, please click on the product link to view.

I received a damaged/flawed/incorrect order. What should I do?

If you received a damaged/flawed/incorrect order in the mail, please notify us immediately for assistance.

First, you should send a picture of the product for proof of purchase and then we will consider and send a replacement order or a refund on the affected items.

Which evidence should I submit for return or replacement?

Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. You can find the attached pictures as below for example:

1.    Picture of shipping label

2.    Picture of product SKU

3.    Picture of the product and the error you found out (material flawed, different design, different size)

If your purchase meets any of the criteria above, please contact us: support@zalooo.com

I would like to change or cancel my order. What should I do?

We only allow order modification within 12 hours since payment.

Please note that orders made with promo codes cannot be canceled.

Order modifications may only be made if an order is Pending or On-Hold. Once an order has passed into In-Production no order modifications are allowed.

That means if your order status is “in production” after a day in “pending” , we can not make a change or cancel for you.

So if you want to change or cancel your order, please email us at support@zalooo.com.

 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

What is your replacement policy?

Because our products are printed and unique, therefore we only accept return and replace your order if the request meets conditions below:

Within 5 days from receiving orders, you have to request or notify us about return or replacement the order because of below reasons:

·       The products have been crashed or damaged.

·       The print quality is blurry or not the same as pictures in our website.

·       Different design or size from your order.

If your purchase meets any of the criteria above, please contact us support@zalooo.com

What is your refund policy?

Refunds: If you request a refund (which is highly unlikely because you will love our products) please send the item back to us. Once we receive the item we will issue you your refund. Refunds will be issued to the original payment method that you used when placing your order.

There are certain situations where only partial refunds are granted (if applicable)

1.    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

2.    Any item that is returned more than 30 days after delivery


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@zalooo.com.

Instruction For Use

Wash and dry your blanket before use. The blanket should be washed before first use to become softer and fluffier. Although we try to remove loose fibers by cleaning and vacuuming your blanket before shipping, some loose fibers can remain on the blanket. This is just the nature of fabric in general; so give it a quick wash and dry before you get too cozy.

How to wash sherpa blanket?

Sherpa fleece blankets need to be washed from time to time thanks to the accumulation of hair, dust, body oils, etc. How do you do it by yourself?

- Step 1
Put the blanket in your washing machine alone. This is done to prevent the fibers of your blanket from the pebbling, pilling or shredding that could easily happen if your fabrics rub against everything else that is in the machine. Also, your blanket can pick of fibers from other materials in the machine, and that could cause discolored pilling. It is, therefore, better to separate it from others.

- Step 2
Wash in “cold water cycle” and “gentle wash” setting for the delicate blanket. Do not use warm water.

- Step 3
Pour a capful of detergent into the water and let it dissolve until it forms suds before putting your blanket into the machine. (Note: It is best if you use a non-detergent soap like Granger’s Performance Wash as detergents can destroy the DWR treatment that makes your Sherpa blanket resistant to water, dirt, pet-hair, and odors. Under no circumstance should you use bleach on your sherpa blanket?

- Step 4
Bring out the blanket and hang it to dry or put it in your dryer using a cool tumble dry setting. Tumble dry on the lowest and gentlest cycle possible as high heat can damage your blanket.

Drying a Sherpa fleece blanket

Whether you want to dry your blankets, a sleeping bag or comforter, the best way is to hang the fleece blanket or lie it flat. If there is good weather, hanging it on the line outside will help dry it without pilling, which could happen if you use a dryer. If you want to tumble dry for quicker results, choose the low heat setting. The low-heat setting is the best setting to use if you want the dryer to fluff the blanket up a bit. Constantly check it so that the blanket can be removed as soon as it is dry.