FAQs – Zalooo.com
support@zalooo.com
support@zalooo.com

FAQs

FAQS – ON YOUR STORE (1)

I. WHEN WILL YOU SHIP MY ITEMS?

• All items are subject to a handling period before they are dispatched. • 99% of orders leave the warehouse within 7-10 business days of payment. • We will notify to you by email when your items have been shipped. • This refers to the time it takes for items to be shipped from our warehouse to the destination. • International delivery usually takes about 15–20 business days. • US orders are shipped by E-packet, takes about 8-12 business days which is a US Postal Service product. • After processing and leaving the warehouse, items usually take between 21 and 30 business days to arrive at their destination but can take longer from time to time

II. WHEN WILL I RECEIVE MY ITEM(S)?

• For other special offers and giveaway items, please allow from 2 to 4 weeks for delivery as they may be shipping from other countries. • For international shipping allows from 3-7 weeks.

 

IV. WILL MY ITEMS BE SENT IN ONE PACKAGE?

• For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. • Please keep this in mind when receiving deliveries.

FAQS – ON YOUR STORE (2)

V. WHICH SIZE I SHOULD ORDER?

• We attach the size chart here and we use 2 size (Our size and convert to US size), which let you have more choices no matter where you come from.

VI. CAN I CHANGE OR CANCEL MY ORDER?

• We only allow order modification or cancellation within 12 hours since payment. • Please contact us via email: support@zalooo.com 

VII. WHETHER DO I RECEIVE MY ORDER IN MY COUNTRY?

• We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc...), and you can enjoy on all items sold on the Store.

VIII. HOW CAN I TRACK MY ORDER?

• We provide tracking numbers for all orders. • It may take up to 7-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments). • You can use aftership apps for your domain

FAQS – ON YOUR STORE (3)

IX. WHAT IS YOUR RETURN AND REPLACEMENT POLICY?

• Because our products are printed and unique, we only return or replace your order in one of those requests below: • Within 5 days from receiving orders, you have to request or notify us about return or replacement the order. • The products have been crashed or damaged. • The print quality is blurry or not the same as pictures in our website. • Different design or size from your order. • If your purchase meets any of the criteria above, please contact us via email support@zalooo.com.

X. WHICH EVIDENCE SHOULD I SUBMIT FOR RETURN OR REPLACEMENT?

• Submitting all evidences to clarify shipping/product error is very important to our return/replacement process. • Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items. • You can find the attached pictures for example: • Picture of shipping label • Picture of product SKU • Picture of the product and the error you found out (material flawed, different design, different size)